Database Whiz Consulting has a responsibility to protect each of our clients and
provide the best service possible. The Database Whiz Consulting customer is expected
to have a basic knowledge of how the Internet functions, the types of
use which are generally acceptable on the Internet, and the types of
use which are to be avoided. Common sense is the best guide as to what
is considered acceptable use. Also common sense is the rule when uploading
files during high traffic usage times on the Internet. Snowy Range
Networking offers
space for your site on our servers and has nothing to do whatsoever
with your access to reach our servers or the time it takes to upload,
etc. The following guidelines were designed to ensure these services.
CONTENT
All services provided by Database Whiz Consulting may be used for lawful purposes
only. Transmission, storage, or presentation of any information, data
or material in violation of any United States Federal, State, or City
law is prohibited. This includes, but is not limited to: copyrighted
material, material we judge to be threatening or obscene, or material
protected by trade secrets and other statutes, violation of U.S. export
restrictions, harassment, fraud, trafficking of obscene material, drug
dealing, and other illegal activities. The subscriber agrees to indemnify
and hold harmless Database Whiz Consulting from any claims resulting from the use
of the service that damages the subscriber or any other party.
NOTE: Sites that promote any illegal activity
or content that may be damaging to our servers or any other server on
the Internet is prohibited. Links to such materials are also prohibited. A few examples
of non-acceptable content or links are:
- pirated software
- hacker's programs or archives
- warez sites
- mp3 archives
Database Whiz Consulting will be the sole arbiter as to what constitutes a violation
of this provision.
SERVER RESOURCES
Any web site that uses a high amount of server resources (such as
CPU) will be given an option of either paying extra (which depends on
the resource needed) or reducing the resource needed to an acceptable
level. Misuse of system resources, including but not limited to employing
posts or programs which consume excessive CPU time or storage space,
permitting use of mail services, mail forwarding capabilities, POP accounts,
or autoresponders other than for the customer's own account, resale
of access to CGI scripts installed on Database Whiz Consulting's servers, or attempting
to use a single customer account for third party web sites by allowing
more than one domain pointer to be used to reference pages within the
customer's site will not be allowed. Database Whiz Consulting shall be the sole arbiter
of what is considered to be a high server usage level.
EXCESSIVE BANDWIDTH USAGE
The monthly bandwidth allowance is listed on your Plan's Feature
Page. We will monitor your bandwidth as necessary and will notify you
if your traffic is exceeding your allowance. Sites that exceed
the traffic limits will be charged $5.00 per Gigabyte per month over
the monthly allotment for the Plan the customer has opted.
CHAT ROOMS
Database Whiz Consulting does not allow clients to install their own chat rooms.
Chat rooms tend to be a large system hog and we cannot permit it as
an account option. Database Whiz Consulting may provide chat rooms under certain
Plans (see comparison chart for availability) for free or a small extra
fee that should meet most users' needs and run without hindering the
performance of the servers. Non-Java chat rooms (cgi or perl based)
are not allowed.
BACKGROUND RUNNING PROGRAMS
Database Whiz Consulting may allow programs to run continually in the background,
these programs will be considered on an individual basis and an extra
charge will be incurred based on system resources used and operational
maintenance needed. If you wish to run background programs please contact
us before doing so.
IRC
Database Whiz Consulting does not allow IRC or IRC bots of ANY KIND, NO MATTER
HOW SMALL, to be operated on our servers.
MAIL CONFIGURATIONS
Database Whiz Consulting supports e-Mail connectivity to our servers directly.
This means you specify POP3 and SMTP server names in your e-Mail client
to connect to us directly to receive e-Mail on behalf of your domain.
Any requests for MX record changes to support any other configuration
will result in additional charges.
FOREIGN DOMAIN REGISTRATIONS
Database Whiz Consulting will host any domain from any foreign registry; however,
the user is responsible for the registration of any name not a .com,
.org, .net, .biz, .info or .edu domain. An .edu domain is for
accredited, degree granting educational institutions. EDU requests (if
you feel you warrant an .edu domain) are not guaranteed by Snowy
Range Networking
and if not approved by the InterNIC you may be forced to obtain an .org
domain.
NET ABUSE USING E-MAIL
The sending of commercial advertising through e-Mail (AKA spamming)
from an Database Whiz Consulting server, referring to a URL on an
Database Whiz Consulting server,
or using an e-Mail address that is maintained on a Snowy Range
Networking server
is STRICTLY PROHIBITED. This includes but is not limited to activities
such as using a non-existent e-Mail return address on a commercial solicitation,
allowing spamming by third parties to promote a web site hosted by
Database Whiz Consulting,
trolling (posting outrageous messages to generate numerous responses),
mail bombing (sending multiple messages without significant new content
to the same user), subscribing someone else to a mailing list without
that person's permission, cross posting articles to any newsgroup without
their permission, and commercial advertisements. In general, any kind
of commercial advertising in areas on the Internet not intended for
such purposes is prohibited. Government laws construed as protecting
this practice do not apply. If you are found to have spammed, then we
will immediately, without warning, terminate your account with no refund.
In addition, we will impose a $100 penalty for each spam policy violation.
We reserve the right to refuse or cancel service to known spammers.
Lastly, we reserve the right to determine what violates this policy.
GENERAL NET ABUSE
Use of copyrighted material without first obtaining appropriate permission
from the copyright holder is in strict violation with federal laws,
and will not be tolerated within the web pages hosted by Snowy Range
Networking.
If you are not an Database Whiz Consulting customer, but believe an
Database Whiz Consulting customer is in violation of one or more
copyright laws, please immediately e-mail abuse@snowyrangenetworking.com with the site URL and specifics of the material
believed to be in copyright violation. If the material proves to be
in copyright violation, we will allow the customer/site owner the opportunity
to immediately remove the material. If the material is not removed within
48 hours of notice of proven violation, we will disable the account
until the customer/site owner complies with our request to remove the
material.
Linking to another web site for content and/or graphics materials
is considered "bandwidth theft." While bandwidth theft is not currently
considered a federal, state, or local law, Database Whiz Consulting
does NOT allow such activity. If you have content that is being
directly linked on the pages of one of our customers and you have
not granted permission for such linkage, please immediately e-mail
abuse@snowyrangenetworking.com
with the site URL and specifics of the material being linked. We will
investigate the matter, and if a violation is indeed in existence, we
will allow the customer/site owner the opportunity to immediately
rectify
the problem by removing direct links. If the material is not removed
within 48 hours of notice of proven violation, we will disable the account
until the customer/site owner complies with our request to remove the
material.
Any Database Whiz Consulting client found to be in violation of either copyright
laws or bandwidth theft whose site is disabled due to non-compliance
within the stated 48 hour period will receive no refund whatsoever for
any downtime the site suffers as a result.
SERVER ABUSE
Any attempts to undermine or cause harm to an Snowy Range
Networking server
or using an e-Mail address that is maintained on an Snowy Range
Networking machine
is STRICTLY prohibited. We reserve the right to deactivate any script
(even our own) if it is used to such an extent that it poses a threat
to the performance of our network.
Any sub-networks of Database Whiz Consulting must adhere to the
above policies. The failure to meet or follow any of the above
guidelines are grounds for immediate account deactivation. We
reserve the right to REMOVE any account (deactivated or not) within
10 days prior notice except for spamming, which warrants immediate
removal with no refunds of monies paid to Database Whiz Consulting
Complaints about violators of our policies should be referred to
abuse@snowyrangenetworking.com. Each complaint will be fully investigated.
Database Whiz Consulting reserves the right to fully investigate any reported violations
and to determine the proper consequences.
DOMAIN TRANSFER
We will submit an application to transfer your domain to our server.
Your (domain owner) responsibilities:
You must inform us if you have not received any e-Mail from InterNIC
to confirm the transfer of your domain within 2 days.
If you did not receive any confirmation email from InterNIC,
it may be because your original administrative e-Mail with InterNIC
is:
- no longer valid, or
- misspelled
It is your responsibility to make sure that the "Administrator" e-Mail
address that you register with InterNIC is correctly spelled and current.
Important: The "Administrator" e-Mail address that you register with
InterNIC is the only venue by which InterNIC can contact you, and it
will be used to confirm your domain transference request. If you misspell
this e-Mail address or have changed your e-Mail address without informing
InterNIC or Database Whiz Consulting, your domain will not be transferred.
Important: Database Whiz Consulting will not be responsible for any
non-transferred
domain due to invalid or incorrectly spelled e-Mail with InterNIC. If
your e-Mail is not a valid e-Mail or your domain didn't get transferred
within 7 days, you must contact us to let us know about this problem
for further assistance.
Note: Database Whiz Consulting service will start from the day that we set up
your site, regardless of whether or not your domain gets transferred.
BILLING POLICY
You may elect billing by credit or debit card payment on the hosting
secure order form. All hosting fees are billed monthly on the
first day of each month and are payable in advance.
You will be notified via e-Mail if your account is in arrears due
to credit card refusal. If you change e-Mail address you
must inform support@snowyrangenetworking.com. If your account has been removed
due to non-payment, a $50.00 reconnection fee will need to be paid plus
all monies due to make your account current.
30 DAY MONEY BACK GUARANTEE
Our plans include a 30 day money back guarantee. If you are dissatisfied
with your service for any reason, you will receive a full refund if
you cancel your account within 30 days of the activation of your account.
Refunds for domain registration, if we perform the domain registration
service for you, are NOT available under any circumstances.
Any requests for cancellation must be received in writing via email,
regular mail or fax. Cancellations over the telephone are not accepted.
ALL OTHER REFUNDS
Database Whiz Consulting does not refund for less than a 30 day period so if you
choose to cancel, the beginning of the next month will be considered
your cancellation date.
CANCELLATION
Database Whiz Consulting requires any site cancellation to be informed in written
notice at least 14 days before the first day of the month. If
you cancel service with less than 14 days notice or after the due date,
Database Whiz Consulting will charge the monthly fee for the following month.
These policies are subject to change without notice. Snowy Range
Networking reserve
the right to refuse service to anyone or to deactivate any account at
our sole discretion.
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